Question about support tickets for GOG digital copies
Hi, I've been having a hard time getting a hold of someone from CDPR support. I, and others posting here, get responses saying that the NA distributor of the game is WB.
So, my question is how is it that CDPR can't answer support questions for this game? We're not talking purchasing issues, not installation issues, but specific questions and reports about issues only a developer can address. Is this a partnership whereby you've outsourced the support for the game in NA division to WB? I'm just trying to understand why I'm getting these copy paste responses. Wouldn't at minimum, GOG be the support? I'm making it clear in the tickets that the game is a GOG digital download. At what point did I, as a customer, deal with WB in this purchase?
Hope maybe someone who's actually gotten through might have an answer to how they did it. Or better yet, a CDPR cm... maybe?.. pretty please?
EDIT: Okay, wow, I went through WB's support. They are suggesting that Intel CPU users disable boost. Are you kidding me? So someone buys an i5/i7 and the solution is to cut max CPU speed to 2/3rds? Who decided that having customers edit their bios is a "standard" fix. One of the first suggestions they give.
Hi, I've been having a hard time getting a hold of someone from CDPR support. I, and others posting here, get responses saying that the NA distributor of the game is WB.
So, my question is how is it that CDPR can't answer support questions for this game? We're not talking purchasing issues, not installation issues, but specific questions and reports about issues only a developer can address. Is this a partnership whereby you've outsourced the support for the game in NA division to WB? I'm just trying to understand why I'm getting these copy paste responses. Wouldn't at minimum, GOG be the support? I'm making it clear in the tickets that the game is a GOG digital download. At what point did I, as a customer, deal with WB in this purchase?
Hope maybe someone who's actually gotten through might have an answer to how they did it. Or better yet, a CDPR cm... maybe?.. pretty please?
EDIT: Okay, wow, I went through WB's support. They are suggesting that Intel CPU users disable boost. Are you kidding me? So someone buys an i5/i7 and the solution is to cut max CPU speed to 2/3rds? Who decided that having customers edit their bios is a "standard" fix. One of the first suggestions they give.
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