Nice chatting...amazon are't they great ?
Haripriya: Hello, my name is Haripriya.
Me: Hello, yesterday i was told that my item which is delayed, will dispatch very soon. Today i must ask again. When is this "very soon" ? A friend already got his same item dispatched yesterday in the evening...
Haripriya: I certainly understand your point.
I'll check this for you
Me: i really losing my patience here...
Haripriya: I certainly understand your point. I'm checking this for you.
Please allow me a minute.
Thank you very much for waiting.
I've checked this for you. Could you please confirm whether you've changed the payment plan on this order?
Me: No, didnt changed the payment, i've added another credit card
but on this order the payment is on 0447 card
if its some problem with 0447 card i can switch to the credit card...
Haripriya: No. There is no problem with the payment card.
I've checked this for you and the items will be shipped on the basis of first come and first out basis.
I also, see that the dispatch issue is currently being looked into by my colleague Gemma. Once we receive update regarding the delay, we will notify you via e-mail. I see that our colleague has forwarded the issue to the relevant team to look into this and resolve this at the earliest.
Me: Ok, but my pre-order was launched pretty early, i saw people on some forums with pre-orders, older than my, and they got dispatched...
Haripriya: I understand however, when we receive orders the items will be dispatched on the basis of first come and first serve basis. As this is an automated process, the system will process according to the list it was updated on the system. Also, in case for some orders if the payment got declined before dispatching or the payment card gets changed or updated then the order will get delayed.
Me: Thing is ur colleague Gemma told me that the dispatch will be after a week, yesterday somebody told me that the dispatch will be very soon...
Also, how do i know if possible the payment got declined ?
Haripriya: If the payment gets declined, you'll be notified via E-mail.
Me: never got an e-mail...
so this means basically that my item didnt even got through the dispatch process...meaning nothing happens right now...
Haripriya: Currently, the order is not in the dispatch process. Our colleague has contacted the team, the team will check upon this and update you via e-mail.
Me: and also on this chat ur colleague's told me that amazon keeps the delivery within the time frame
my final time frame is this saturday 23 may
if the item didnt even got dispatched, we are in 21 now, how is gonna arrive to me, in Romania, by satutday 23 may, how is that possible ?!
if the item didnt even got dispatched today, or even tomorrow...
Haripriya: We strive and ensure to deliver the items on the estimated delivery date.
In this case, there might be any issue and you'll be notified once we receive update from the respective team.
Me: OK so the thing is we all waiting for an update from the respective team ?
Me: This update, based on ur experience, will take ?
Haripriya: In this case, I request you to wait for another 2 more business days for the team to respond.
Me: Ok, i was told the same thing one day ago, 24 hours passed, only more 24 to go...
meaning, tomorrow i will get a reply, something ?
Me: ok hope its something, thanks for now. bye
Haripriya: You're welcome.
Thank you for contacting Amazon.
Have a nice day