That's not ungrateful. This is a product we likely buy for money. We don't have to be grateful. It's a business transaction with them being the producers and us being the customers. We can be happy that they make this product but that's about it. No reason to be grateful for anything (at least until somebody gives me something for free...)and shouting that people 'aren't doing their jobs' is a very disparaging and ungrateful viewpoint to direct at people who are creating something so spectacular that people feel the need to email them about ultra-widescreen support so that they can eek out every ounce of extra immersion on their initial experience with the product.
Some people here want to know certain specifications of the product, e.g. whether ultra wide resolution will be supported. That's most likely the case because they own an ultra wide monitor setup they plan to use accordingly for this game. I don't see how that is an disrespectful or unfitting question. But it Is imo disrespectful towards the potential customer to just be silent on the topic. That's indeed like someone working on in shop doesn't answer you at all when you ask the person a question about a specific product...
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